tag:blogger.com,1999:blog-9317825.post7158186286763217645..comments2023-10-30T15:29:59.720+03:00Comments on Bankelele: KenCall CEO talks on Customer Service in Kenyabankelelehttp://www.blogger.com/profile/01180926084939364063noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-9317825.post-37490514292461207182010-10-10T17:35:46.961+03:002010-10-10T17:35:46.961+03:00Kencall has to be nominated the worst companies to...Kencall has to be nominated the worst companies to be created in kenya on the side of paying their stuff... the next time someone decides to hold an interview with this guy ask him why people don`t get paid on time as much as they are making peanuts... where is it written that comissions are taxed...that company sucks just because its a muzungu we bow down .. kenyans you need to get a grip and stop allowing people to misuse you. Kencall sucks no wonder people quit day inn day out.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-14308146145556734322010-05-26T11:44:38.244+03:002010-05-26T11:44:38.244+03:00Yeah! Next time ask this guy too about the Job Int...Yeah! Next time ask this guy too about the Job Interviews at Kencall Kenya. I went for an interview and it was all biased, untrue and time wasting. It was not transparent. I did pass all the tests including the voice test and typing test ..but all in vain ...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-51155495724706388112010-03-17T11:46:34.970+03:002010-03-17T11:46:34.970+03:00This was an interesting bit. I like the part where...This was an interesting bit. I like the part where he said he uses incoming to monitor what is being said about Kencall online.<br /><br />I am sure you saw the problems the Wazua Forum caused for KDN in January even relegating the KDN website to the second page for major search KDN terms.<br /><br />Customer care is now as much an online arena as it is on call centres, and the shift will increasingly lean towards the internet as penetration levels increase. <br /><br />From that angle, I think it would have been wise for KCB to outsource this so that as changes shift, they can just as easily shift to focus on the online community without wasting the huge capital costs on call centres. <br /><br />The other thing is that the reality of a customer care crisis emerging from social networks is real and present. Monitoring thwrefore becomes key because businesses now need to go where the customers are talking and listen to them there; not to sit down and wait for calls.<br /><br />(Just because you mentioned it, I am an upcoming C.E.O - Socialight Media Kenya)<br /><br />Regards<br /><br />MarvinMarvin Tumbohttp://www.socialightmediakenya.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-21922702000076466582009-11-26T15:41:17.822+03:002009-11-26T15:41:17.822+03:00Cairo Typ0; it’s an area many companies have room ...Cairo Typ0; it’s an area many companies have room to improve<br /><br />Kenya insurance: they were not bad decisions not to pick his, but the companies had other objectives and constraints; he was merely pointing out the cost effectiveness of outsourcing some of these functions<br /><br />Mkenya: was nice, though more focus should go to up coming CEOs’ e.g. at skunkworksbankelelehttps://www.blogger.com/profile/01180926084939364063noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-36677432367887951482009-11-23T03:26:34.878+03:002009-11-23T03:26:34.878+03:00..cool, and very inspiring.An interview with the C.....cool, and very inspiring.An interview with the <i>CEO</i> will be a dream come truemkenyahttp://newsync.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-41392575033817460982009-11-22T22:46:52.049+03:002009-11-22T22:46:52.049+03:00I concur. We Kenyans have lousy customer service -...I concur. We Kenyans have lousy customer service - especially towards our fellow citizens. <br /><br />When it comes to mzungus, we flip over and do summersaults.<br /><br />Disgusting. Irritating. Maddening.<br /><br />Am still smarting from horrible experience with staff of two well known stock brokers who act as if they are doing investors a favor.<br /><br />Shindwe!<br /><br />:-/Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-79641375545943504962009-11-22T03:35:09.312+03:002009-11-22T03:35:09.312+03:00Hmm 10,000 calls wonder is that 10,000 /month? day...Hmm 10,000 calls wonder is that 10,000 /month? day? week?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-81192154047230746092009-11-20T15:58:36.368+03:002009-11-20T15:58:36.368+03:00while I may agree totally on the lack of good cust...while I may agree totally on the lack of good customer service in Kenya, I felt a bit slighted when he started complaining on the bad decisions made by other companies not to pick his.<br /><br />A little modesty is part of good customer service.kenya insurancehttp://kenyainsurancereview.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-82435056085959513222009-11-20T15:13:42.852+03:002009-11-20T15:13:42.852+03:00Next time you interview this guy please ask him wh...Next time you interview this guy please ask him why KenCall treats its employees like garbage from poor pay to bad working conditions and sometimes no pay.....Customer service starts at home bwana...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-82808859867382633692009-11-20T15:13:05.438+03:002009-11-20T15:13:05.438+03:00I'd be interested to call a speak to one of th...I'd be interested to call a speak to one of these reps. I have 10 years customer service experience (incl management) and was appalled at customer service in Kenya. <br /><br />Simple changes like hold and mute standards would make a huge difference in call centers there.<br /><br />For the record - I have VERY high cs standards since this was my job for so many years so it's not necessarily just Kenya.MsTypohttps://www.blogger.com/profile/10405552178619579820noreply@blogger.com