tag:blogger.com,1999:blog-9317825.post3205607320559156313..comments2023-10-30T15:29:59.720+03:00Comments on Bankelele: How to Get an M-Pesa Refundbankelelehttp://www.blogger.com/profile/01180926084939364063noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-9317825.post-43824098132709502402009-07-02T19:51:23.943+03:002009-07-02T19:51:23.943+03:00Thanks alot for sharing the info. I have saved tha...Thanks alot for sharing the info. I have saved that dedicated #. It happened to me once, luckily i called a buddy @safcom who called the department and my cash was reversed. <br /><br />There is another issue that you can possibly advise guys if not yet. The Bambanet thing. If you load credit of say 1K = 300MB its strictly valid for 1 month. Now, if by end of the 30 days you still have, say 100 MBs = aprox KES 330, u LOOSE all (was soo mad!) ..even if u load the next day...u get 'new' 300MB....But if you load AGAIN anytime before the 30 days are over say 29th day, you dont loose any MBs. . they get added to the 'new' load. Question is,where does the already purchased airtime go? I told them that is theft. Safaricom should give customers at least 30 days period where if you load again within the 'grace' period you recovery back the hard earned MBS!Jamesnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-83865818481591289982009-07-02T10:43:05.220+03:002009-07-02T10:43:05.220+03:00PKW: yes I did, thanks to @twitter
Sbcrest: it wo...PKW: yes I did, thanks to @twitter<br /><br />Sbcrest: it would be nice if they could sync with phonebooks or in the confirmation before sending display the recipients MPesa name, not jus their number<br /><br />Kachwanya: I’ve refunded misplaced airtime, but I’ve never gotten a wrong m-pesa. I’m sure I’d return it though<br /><br />Uhusiano: thanks for the new lines, have updated the post. I’d not use m-pesa to pay electricity – you get credited 2 days later? (Power would be cut) <br /><br />Anon: Asante Sana<br /><br />Coldtusker: Nairobi Dam is a relic, there’s a society and sailing club that tries to redeem it, but between hyacinth and sewerage it’s a tough battle<br /><br />KR: I called her 6x times, her phone just rang, she only ‘flashed’ me (sent a ‘please call me’ free message) after I canceled the transfer. I doubt her sincerity<br /><br />Mama, Maishinski: you’re welcome<br /><br />EK13: a 'PHEW!' moment even if the amount was not that large<br /><br />PinkM: I think most mistakes come in the prefixes (0721/0712) even my mistake. <br />As for okoa jahazi, even twitter should qualify (it did for me)bankelelehttps://www.blogger.com/profile/01180926084939364063noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-81555433757367353232009-07-01T18:38:31.621+03:002009-07-01T18:38:31.621+03:00Valuable info. Thanks!Valuable info. Thanks!Maishinskihttps://www.blogger.com/profile/02919244949716240090noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-68405722302149157542009-06-30T23:23:51.111+03:002009-06-30T23:23:51.111+03:00My first M Pesa transaction ever which was a depos...My first M Pesa transaction ever which was a deposit was sent to another person's account thanks to a prefix error (0721/0712). Well, let's say I was queuing at Safaricom customer care while trying the 234 number at the same time. Learnt the rough way.<br /><br />Yeah, Okoa Jahazi isn't all that. This day I needed to finish a tweet (trust the twitter addict), Okoad the Jahazi but couldn't log back into my Twitter! Tsk Tsk Safaricom.pinkmhttp://www.pinkmem.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-45165681443235449432009-06-30T16:53:13.459+03:002009-06-30T16:53:13.459+03:00That was a 'PHEW!' moment.
Glad that you ...That was a 'PHEW!' moment.<br /><br />Glad that you got your money back!EK13https://www.blogger.com/profile/09522579834517052935noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-27809420720550207492009-06-30T12:54:26.353+03:002009-06-30T12:54:26.353+03:00This is priceless information, thank you Bankelele...This is priceless information, thank you Bankelele.Mamahttp://www.maisha-africa.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-56106136661440199412009-06-30T10:31:00.204+03:002009-06-30T10:31:00.204+03:00I had also followed your twitter on this. I am gla...I had also followed your twitter on this. I am glad you got your money back. But to be fair maybe the lady did not have airtime to call you back or was looking for a way to send it back. :)<br /><br />And for sharing on how it is done.KRnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-791850415726667622009-06-29T23:59:01.198+03:002009-06-29T23:59:01.198+03:00How did they come up with okoa jahazi? (For the ng...How did they come up with okoa jahazi? (For the ngumu swa guys out there... what is lifeline/lifeboat/lifesaver in swa?)<br /><br />Well, until we get the Nairobi Dam cleaned up, we will not need lifeboats/lifesavers in Nairobi...coldtuskerhttps://www.blogger.com/profile/11310224592572460759noreply@blogger.comtag:blogger.com,1999:blog-9317825.post-60978625519787072652009-06-29T23:17:20.916+03:002009-06-29T23:17:20.916+03:00Jahazi is Swahili for a large boat.... and not sai...Jahazi is Swahili for a large boat.... and not sailor. We do learn something everyday...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-63045386260653616122009-06-29T20:29:56.616+03:002009-06-29T20:29:56.616+03:00I followed your war cries on twitter too, glad you...I followed your war cries on twitter too, glad you got your money back. I have since discovered an Mpesa Customer Care dedicated line 0722002200. For any problems related to Mpesa. Zain's Zap have the option of you choosing from your phonebook, looks like Zain's programmers got ahead of Safaricom on this one; much more paying electricity bills on Zap is free, on Safaricom is KES 10. *Please note am not a Zain's appointed mole just facts straight as they come, am actually disappointed with Zain's CC who have no regard to the needs of it's users.uhusianohttp://uhusiano.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-34356618204456987402009-06-29T20:14:33.044+03:002009-06-29T20:14:33.044+03:00A friend of mine was once in same situation but th...A friend of mine was once in same situation but the only route we knew of getting the money back was through begging the recipient to return the money which is not an easy task. Lucky for my friend the lady on the other end was so good and polite. She returned the money without any much questions. I have learned something in your case and i strongly agree that Safaricom should inform all their users on how to get their money back in case of an error.kachwanyahttp://www.kachwanya.comnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-70615044034455800652009-06-29T18:41:54.401+03:002009-06-29T18:41:54.401+03:00I've had 2 M-pesa refunds both unique. First o...I've had 2 M-pesa refunds both unique. First one, the wrong recipient went ahead and sent my money to another lady and I'd all but given up on getting my loot back. Went into a safcom company outlet and the woman who'd been sent my money by her pal who'd received my cash erroneously had'nt withdrawn it yet. This 3rd party transfer was refunded, even though I was late in reporting my mistake. Second time, the money was back after a whopping EIGHT DAYS, after that time tested US customer service line ' I need to speak with your supervisor!' Safcom would drastically reduce 234 calls if recipient numbers could simply be synced to our phonebooks...but then again that would make it too easy, who're we kidding this is Kenya.sbcrestnoreply@blogger.comtag:blogger.com,1999:blog-9317825.post-4552305070080927202009-06-29T18:24:13.177+03:002009-06-29T18:24:13.177+03:00Was following your twitter rants-glad you got your...Was following your twitter rants-glad you got your money back!PKWhttp://proudkikuyuwoman.blogspot.comnoreply@blogger.com